REPORTS TO:   Manager of Settlement Services / Manager of Employment and Training

University Settlement is a multi-service agency that was founded in 1910 and has the distinction of being the first community-based social service centre in the City of Toronto. Our main site is located in the heart of downtown Toronto and borders on the revitalized Grange Park, a part of a culturally rich and vibrant neighbourhood. As an active member of this diverse community, University Settlement strives to meet the social, economic, and cultural needs of its neighbours and users through its many programs and services. 

JOB FUNCTION:

This is a position for ensuring a welcoming and efficiently run reception area at University Settlement’s 720 Spadina Avenue location.  

QUALIFICATIONS:

• High School graduation and related courses at community college level or equivalent

• One (1) to two (2) years related experience, preferably in a non-profit environment

• Good all-round computer skills with working knowledge of the Microsoft Word, Excel and Outlook

• Excellent oral and written communication skills.

• Fluency in Cantonese or Mandarin is an asset

• Strong interpersonal skills including diplomacy and tact

• Excellent telephone manner and experience operating a multi-line telephone system

• Ability to operate printer, fax machine, photocopier, scanner, etc.

• Typing speed minimum 35 words per minute

• Training in conflict resolution, sensitivity and anti-oppression is an asset

• Basic mathematical competence.

• Excellent organizational, time management and prioritization skills

RESPONSIBILITIES:

• Responsible for receiving all telephone calls, keeping accurate messages for staff, students and volunteers and/or relaying calls to same

• Conduct client initial intake and refer to other service providers if appropriate 

• Schedule appointments for staff and maintain appointments booking system  

• Provide a congenial atmosphere for receiving visitors and notify staff of their arrival.

• Ensure provision and dissemination of information related to University Settlement’s objectives, policies, programs and services to the general public

• Perform clerical duties such as data entry, photocopying, faxing, etc.

• Order and maintain office supplies

• Assist with event planning and meeting room set up and clean up  

• Register computer users and assist users to use computer programs as requested

• Update the accounts payable system and maintains expense and other filing systems

• Update job resources as needed and maintains the resources in good order

• Tact and diplomacy are required when handling contacts of a difficult or specialized nature, for the discussion and resolution of problems

• Open daily mail; distribute courier packages and process outgoing mail

• In the case of a disturbance or a trespasser, Front Desk staff are expected to phone for assistance and report the incident as per the established safety procedures for University Settlement

• Other duties as assigned by Supervisor

DETAILS:  full time, 35 hours /week

One year Project Position (with possibility of extension)  - Non-union    

TERMS OF EMPLOYMENT:

Police Reference Check is a requirement of this position.

Where potential staff will have direct contact with children or vulnerable persons, the Police Reference Check will include a request for information about the candidate under the Mental Health Act.

Email: jeanette.johnston@usrc.ca    Email:  tarik.bacchus@usrc.ca 

**University Settlement is an equal opportunity employer.  We would like to thank everyone for submitting an application; only those chosen for an interview will be contacted.