JOB FUNCTION:

To coordinate and deliver newcomer settlement services with specific focus on newcomer youths.

QUALIFICATIONS:

Degree in Social Work/Social Sciences or College Diploma in Social Services with at least 2 years experience working with newcomer youths towards their adaptation process

An understanding and knowledge of issues facing newcomers such as diversity, adaptation, employment, family stressors, social integration, substance abuse, racism and harassment

Familiar in casework process, including intake procedures, referrals, case management and follow-ups

Knowledge and skills of facilitating groups, e.g., youth committees, self-help groups and providing support services

Demonstrated ability to monitor, assess and evaluate various programs and develop appropriate assessment tools

Familiar with immigration, settlement and social services in the City of Toronto and experienced in working with community organizations

Experienced in working in multicultural setting with staff, clients and volunteers who are from different ethno-racial backgrounds

Good verbal and written communication skills in English 

Ability to communicate in Farsi would be an asset   

Conflict resolution and conflict de-escalation skills 

Strong computer skills with knowledge of Windows, MS Office and Internet

Willingness to work flexible schedules, including evenings and occasionally weekends

RESPONSIBILITIES:

Conduct intake interviews to assess client’s needs and issues related to their settlement and adaptation

Provide services to newcomers such as orientation, information, translation and interpretation, referral to internal or external resources, and solution-based counseling

Provide services in a way that satisfies established program objectives, requirements and best practice guidelines

Recruit, train and supervise volunteers

Provide direct services such as form filling, translation and interpretation 

Follow-up on client’s progress, within reasonable timeframe, and take intervention whenever necessary to ensure their adaptation needs are met, 

Work with other staff and volunteers as a team to ensure services are delivered seamlessly and professionally  

Plan, organize and conduct regular workshops for newcomer clients to familiarize them about various aspects of the Canadian society or to provide practical guidance in specific areas of interest/concern

Plan, establish and run social work groups to deliver services to targeted groups of newcomer clients, i.e., women, youth, seniors and families to achieve specific goals

Maintain accurate intake/casework and group work recording, monthly statistical records and reports

Prepare timely, clear and effective case management notes

Prepare periodic reports relating to program updates, trends, etc. as required by management

Prepare and/or participate in periodic internal/external assessment of program and services (eg. Client feedback)

Prepare for and participate in periodic departmental staff training including cross-training and sharing of knowledge/experience

Participate in community meetings to share information, identify shared concerns, articulate client’s needs and establish services collaborations 

Participate in regular agency’s departmental meetings to maximize service coordination among departments

Prepare for and participate in regular departmental meetings

Attend regular supervision meetings and advise management on most recent social trends that impact newcomers

Participate in the planning, preparation and facilitation of University Settlement community events

Other duties as assigned by Manager

TERMS OF EMPLOYMENT:

Police Reference Check, satisfactory to University Settlement is a requirement of this position. Where potential staff will have direct contact with children or vulnerable persons, the Police Reference Check will include a request for information about the candidate under the Mental Health Act.

SCHEDULE:   Full-time Project Position, 35 hours per week, non-unionized

University Settlement

4920 Yonge Street, 2nd Floor

Toronto, ON M2N 5N5

** University Settlement is an equal opportunity employer.  We would like to thank everyone for submitting an application; only those chosen for an interview will be contacted.